Ordering repeat prescriptions
The easiest ways to order repeat prescriptions are:
- using your NHS account (through the NHS website or in the NHS App)
- using the GP online system: SystmOnline
- – When requesting via SystmOnline, please DO NOT not use both the tick boxes and custom request at the same time, as both sets of information do not get sent through, they should be sent as two separate requests.
These accounts show you all your repeat medicine and dosage and you can choose the ones you need.
Patients aged under 16
Please use the Klinik service and select an under 16 repeat medication request to make your request.
We do not take repeat prescription requests over the phone or email.
Collecting your prescription
You can usually collect your prescription from the pharmacy 3 working days after you have ordered it.
You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.
You can change your nominated pharmacy at any time:
- on the app or website where you order repeat prescriptions
- at your GP practice
- fill out a nominate a pharmacy form
- at any pharmacy that accepts repeat prescriptions
Questions about your prescription
If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.
The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.
If you would like to speak to someone at the GP surgery about your prescription:
- fill in our medication query form
Medication reviews
If you have a repeat prescription, we may ask you to come in for a regular review. We will be in touch when you need to come in for a review.
Prescription charges
Find out more about prescription charges (nhs.uk).
What to do with old medicines
Take it to the pharmacy you got it from or bring it in to the surgery. Do not put it in your household bin or flush it down the toilet.
Pharmacists
As qualified healthcare professionals, pharmacists can offer advice on minor illnesses, they can also advise on medicine that you can buy without a prescription.
Pharmacy First
Patients can now get treatment for seven common conditions directly from their local pharmacy, without the need for a GP appointment or prescription. Pharmacy First will enable community pharmacists to supply prescription-only medicines, including antibiotics and antivirals where clinically appropriate, to treat seven common health conditions without the need to visit a GP.
What are the seven common conditions?
- Sinusitis
- Sore throat
- Earache
- Infected insect bite
- Impetigo (a bacterial skin infection)
- Shingles
- Uncomplicated urinary tract infections in women.
How can I access treatment from my pharmacy?
You can get treatment for these conditions by walking into the pharmacy or contacting them virtually. GP receptionists, NHS 111 and providers of emergency care will also be able to direct patients to pharmacies, that offer the service, if contacted.
Many pharmacies are open until late and at weekends. You do not need an appointment.
Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.